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Zizelmyshop.gr is committed to excellence and to providing complete satisfaction and service to our clients.
The terms of service are applicable under European and Greek Law. Users must recognize that the company has the right to modify various provisions of terms, as long as they do not enter legally binding obligations.
The website user agrees with these terms and assumes all obligations of compliance.
Zizelmyshop.gr is obligated to keeping all customer information protected.
To this end, we inform our customers of the following:
In agreeing to visit our website or using material from our web pages, you accept the following terms:
- Returns Policy & Refund
As an EU consumer you have up to 14 days from the day after you receive your order to cancel and return goods you have ordered from us.
You will have to bear the direct cost of returning the goods and they must be returned within 14 days from the day in which you communicate your cancellation of the contract to us. Returns will be accepted where goods are returned in perfect condition and where possible in their original packaging with all tags attached. The returned product should not be worn, beyond trial, ironed, washed or submitted to any other cleaning procedure. Clothes on special offer are exempt from the above-mentioned and shall not be returned, but the return shall be exclusively allowed for size change.
In the case of product return, your monetary refund shall be completed within thirty (30) days from the date we receive the returned items. In all the above cases the delivery costs (courier and bank expenses) are chargeable to the customer, who bears all responsibility for any eventual loss, destruction, or deterioration of the returned products until their reception.